Feedback and Complaints

Please email us at info@cromont.co.nz with a clear description of what happened and how you think we can resolve the issue. If you have any supporting documents or correspondence, feel free to attach them.

Once we receive your complaint, we will:

If we’re unable to reach a resolution together, you can contact Financial Services Complaints Limited(FSCL)—an independent, not-for-profit dispute resolution scheme approved by the Minister of Consumer Affairs. FSCL’s service is completely free and designed to help resolve complaints fairly.

You can contact FSCL:

Acknowledge it within 1 working day
Review and assess all relevant information
Provide a response within 7 working days

Call: 0800 347 257
Email: complaints@fscl.org.nz\
Visit: www.fscl.org.nz
Write to: FSCL, PO Box 5967, Wellington 6011

We value your feedback and are committed to ensuring your concerns are handled with care and respect